Return & Exchange

Return & Exchange Guidelines

If you need help, please contact our customer service:

Cutegurls@verwish.com

  1. Please contact Customer Service through here , or send us an online message with order number, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
  2. After receiving return instructions from us, please pack up the item(s) with the original packaging.
  3. Most returns are processed within 5 business days after we receive your package.

Important Notice

  1. You have 7 days to decide if an item is right for you after the item delivered, if not, you can certainly come to us in these 7 days.
  2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (excluding scarves, bags, and mermaid blankets).
  3. Items returned must be in their unused condition with the original packaging. We do not accept a returned item that's worn, damaged, washed or altered in any way.
  4. We do not accept returned items that were sent back by you directly without checking with us first.
  5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be at your own cost.

  6. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

    Information below are needed in the return package：
    Order Number
    Item ID
    Why return or exchange？

    Return Address:
    4th Floor, Zhongtai Rice Warehouse, Longgang District, Shenzhen City, Guangdong Province, China
    +86-18174559283
    lichu

    Can I Cancel My Order?
    If you initiates the cancellation of the order earlier than the delivery time, the order can be canceled.

    It normally takes 3-7 business days for us to process your order. Some orders with pre-sale items take 10-15 working days. Please note that this does not include holidays and weekends.

Note: The original shipping fee and insurance are non-refundable.